Help
Ordering & Payment

Ordering at www.cretekraft.com is easy, safe, fast, and it can be done 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.  You can also put your items on hold by saving them in your Shopping Cart to access at a later date.

We accept the majority of payment options like Visa, Mastercard, American Express, PayPal, Discover etc.

The security of personal information is a high priority for us. We maintain administrative and technical safeguards to protect against unauthorized use of the personal information in our possession.  We use Secure Socket Layer (SSL) for any information you transmit on our website, which is a data encryption system which makes your data unreadable to everyone except the server.

Yes you can. Please contact us with your order number and our support team will be able to assist.

If you wish to cancel your order please contact us with your name and order number and our support team will be able to assist.

Shipping & Returns

As soon as we receive your order on our site, it’s instantaneously transmitted to our shipping team where the address data is then automatically passed on to the delivery courier. In the meantime your products are carefully packed and boxed, ready for shipping.

Depending on your location, we aim to despatch all orders between 2 to 5 working days.

Yes. We are able to ship our products worldwide.

Our products are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.

The shipping is done by 3rd party company so please inspect your purchase immediately upon receiving it. If there is any damage or if any product is defective, contact us immediately.

We use a 3rd party company for shipping, so the charges vary depending on your location.

We are sorry to hear that you have not received your purchase yet.

Please ensure you have checked the following:

  • Check the order tracking status again.
  • Ask your local Post Office to see if it has been sent there.
  • Check with neighbouring properties to see if it may have been accidentally delivered to the wrong address.

If you have checked the above and still have not received your order please contact us right away and our team will chase it up for you.

Your Account

Yes. You can also change your display name and password. This can easily be done by going to My Account -> Account Details .

Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout.

We would recommend using the same shipping and billing address, however it is possible to ship to an alternative address.

Yes. You can do this by going to My Account -> Addressess .

All of the prices on our website are in US Dollars (USD,$), you’ll pay in US Dollars.

have any questions?
Get in contact with us by filling out our contact form